AI automation · Pretoria
We design, build, host and support AI automations for South African businesses: workflows that run across the systems you already use, and assistants that answer from your own knowledge. A person stays in charge of every decision that matters.
The automation bench
Four everyday workflows, step by step. The pattern is always the same: a trigger, a few steps that run themselves, and a person who signs off.
Illustrative examples. Every workflow is scoped to your own systems, and the time figures are typical estimates, not promises.
Captured, matched, filed and approved. Nobody retyped a thing.
Illustrative examples. Every workflow is scoped to your own systems; time figures are typical estimates.
What we build
Most clients begin with one workflow automation or a knowledge assistant, prove the payback, then extend.
Repetitive work moved off your team's desks.
Invoices, onboarding, approvals, enquiries and reports, rebuilt as automations that run across Microsoft 365, your accounting package and the line-of-business systems you already use. A person approves wherever judgement matters.
Answers from your policies, procedures and documents.
A private assistant that searches and drafts from your own material, respects who is allowed to see what, and keeps an audit trail. Where data must stay in South Africa, we host it in Microsoft Azure's South Africa North region.
Clean up before you switch it on.
Copilot can reach whatever each user can already reach, so oversharing becomes visible overnight. We tidy permissions, apply sensitivity labels, run a pilot group and train people, so the licences earn their keep.
When nothing off the shelf fits.
We design, build, host and support the tool your business actually needs: an intake portal, a document generator, a dashboard that explains itself. You get one team accountable for the app and the IT underneath it.
Clear rules before staff paste in client data.
An acceptable-use policy, an approved-tools list, POPIA-aware data handling and short training sessions, so your people can use AI confidently without putting client information at risk.
The free Automation & Risk Check finds the two or three workflows with the best payback.
Book the checkBy industry
Supplier invoices and bank documents captured and filed; month-end packs assembled; client document requests chased automatically.
Matter intake, precedent search and first drafts from your own templates, with confidentiality controls that follow each matter.
Drawing transmittals, RFIs and project document control kept in order, with weekly status reports written for you.
Admin, bookings and reminders handled in the background, while clinical information stays where it belongs.
Orders, delivery notes and stock queries routed and answered faster, with exceptions flagged to a person.
Donor acknowledgements, programme reporting and funder updates prepared from the data you already capture.
How we build
The rules every automation we build has to follow. They're why we're comfortable putting our name on it, and supporting it at 2am.
Automations draft, sort and prepare. People approve anything that commits money, reaches a client or changes access.
Each automation gets only the access it needs, under its own account, never a shared admin password.
Every run is recorded and monitored. If a step fails, our helpdesk knows before your team does.
Business-grade AI services that don't train on your data, with in-country hosting where it matters.
We map what personal information a workflow touches and keep it to what the job needs.
Identity, backups and monitoring come first. Automation inherits the state of the systems it runs on.
Cloud ITS × Tailored Intelligence
Some professions are best served by a product built just for them. Others need something made to measure. Between the two companies, you get both.
Builds it into your business
We connect AI to the systems you already run, automate the work around them, and host, secure and support all of it on one retainer.
Builds the products
Our sister company designs and owns AI products made for one profession at a time. The first is Silk, the AI workbench for South African law firms.
When a Tailored Intelligence product fits your profession, Cloud ITS rolls it out, connects it to your systems and supports your people. When nothing off the shelf fits, Cloud ITS builds it for you.
Questions
No. We start with what you already run, usually Microsoft 365, your accounting package and a line-of-business system, and connect them. Replacement only comes up if a system genuinely blocks the work.
Not the ones that matter. Our default is that automations prepare and people approve anything that spends money, reaches a client or changes someone's access.
We use business-grade AI services that don't train on your data. Where information must stay in South Africa, we host assistants in Microsoft Azure's South Africa North region.
With a free Automation & Risk Check: a 30-minute conversation about where automation would pay off, plus a look at the basics underneath it. You get a one-page summary, with no obligation.
Yes. Many automation projects start on their own. We'll check that the systems underneath are secure and backed up, because an automation is only as reliable as what it runs on.
Read next
Automations and AI assistants inherit the state of your systems. Here is what goes wrong when the foundations are shaky, and the order in which to fix them.
Not every task is worth automating. Here is how a 30-person business can find the handful of workflows where AI genuinely saves time, and avoid the ones where it doesn't.
Before recommending AI to clients, we put it to work in our own helpdesk. Here is what it does, what we deliberately keep it away from, and what we learnt.
Start here
A short conversation about where time goes in your business, plus a look at the basics underneath it. You get a one-page summary of what to automate first and what to fix before you do.
