AI automation · Managed IT · Pretoria
Cloud ITS builds AI automations that take repetitive work off your team, and runs the secure, documented IT they depend on. One accountable partner for South African businesses since 2015.
Figures from Cloud ITS rolling 12-month internal benchmarks.
The automation bench
Pick a chore your team does every week. This is what it looks like when the repetitive steps run themselves and a person only signs off where judgement matters.
Illustrative examples. Every workflow is scoped to your own systems, and the time figures are typical estimates, not promises.
Captured, matched, filed and approved. Nobody retyped a thing.
Illustrative examples. Every workflow is scoped to your own systems; time figures are typical estimates.
Why one partner
Automation inherits whatever it's built on. Messy permissions, unmonitored systems and missing backups don't disappear when you add AI. They get exposed, at speed.
That's why we do both. The same team that secures, documents and backs up your IT designs the automations that run on top of it, and watches both around the clock.
Why automation fails on shaky ITFewer clicks, faster answers, approvals in one tap. More time for the work only people can do.
Workflows, assistants and integrations that move information between your systems, with a person in the loop.
The ground everything stands on.
AI automation
Practical AI for businesses of 10 to 100+ people. Nothing experimental is pointed at your clients, and every build is hosted, secured and supported by the people who made it.
Repetitive work moved off your team's desks.
Invoices, onboarding, approvals, enquiries and reports, rebuilt as automations that run across Microsoft 365, your accounting package and the line-of-business systems you already use. A person approves wherever judgement matters.
Answers from your policies, procedures and documents.
A private assistant that searches and drafts from your own material, respects who is allowed to see what, and keeps an audit trail. Where data must stay in South Africa, we host it in Microsoft Azure's South Africa North region.
Clean up before you switch it on.
Copilot can reach whatever each user can already reach, so oversharing becomes visible overnight. We tidy permissions, apply sensitivity labels, run a pilot group and train people, so the licences earn their keep.
When nothing off the shelf fits.
We design, build, host and support the tool your business actually needs: an intake portal, a document generator, a dashboard that explains itself. You get one team accountable for the app and the IT underneath it.
Clear rules before staff paste in client data.
An acceptable-use policy, an approved-tools list, POPIA-aware data handling and short training sessions, so your people can use AI confidently without putting client information at risk.
Guardrails, use cases by industry, and answers to the questions owners ask first.
Explore AI automation
Proof, not promises
Before we recommend AI to a client, it has to earn its place in our own operations.
An AI model reads each incoming support request and proposes a category, priority and a plain-language summary. An engineer confirms or corrects it before anything moves.
Related monitoring alerts are grouped into one incident with a likely cause, so engineers start on the problem rather than the noise.
Microsoft 365 subscriptions are reviewed against real use, so clients pay for the seats they actually need.
Your systems run around the clock. So do we.
Managed IT
A full outsourced IT department on a 24/7 retainer: support, security, backup, Microsoft 365, connectivity and hosting. One team accountable for all of it, not a patchwork of suppliers.
Many 30–100 person businesses have outgrown ad-hoc IT but don't need the cost of a full internal department.
Learn moreModern attacks move faster than traditional antivirus.
Learn moreA backup is only worth something if your information can be restored in the time your business can afford to be down.
Learn moreMicrosoft 365 is business-critical.
Learn moreConnectivity and phones must be designed for failure, especially in South African conditions.
Learn moreLocally supported website hosting, email and domains for Cloud ITS clients, ordered online.
Visit the shopCloud ITS × Tailored Intelligence
Tailored Intelligence makes AI products for specific professions. Cloud ITS puts AI to work inside your business. Same people, same standards, two distinct jobs.
Builds it into your business
We connect AI to the systems you already run, automate the work around them, and host, secure and support all of it on one retainer.
Builds the products
Our sister company designs and owns AI products made for one profession at a time. The first is Silk, the AI workbench for South African law firms.
When a Tailored Intelligence product fits your profession, Cloud ITS rolls it out, connects it to your systems and supports your people. When nothing off the shelf fits, Cloud ITS builds it for you.
How we engage
A clear sequence that removes risk before it adds anything new, so you see value quickly without disruption.
A 30-minute conversation about where time goes, plus a look at backups, security and documentation. You get a one-page summary.
Backups confirmed, admin access secured, urgent risks closed. Nothing gets automated on shaky ground.
We build the workflow with the best payback first, put a person in the loop and measure the time it gives back.
24/7 monitoring of your IT and your automations, with regular reviews of what to automate next.
Industries we serve, where downtime isn't an option
Insights
Practical writing on AI, security and IT for South African business owners.
All insights
Automations and AI assistants inherit the state of your systems. Here is what goes wrong when the foundations are shaky, and the order in which to fix them.
Not every task is worth automating. Here is how a 30-person business can find the handful of workflows where AI genuinely saves time, and avoid the ones where it doesn't.
Before recommending AI to clients, we put it to work in our own helpdesk. Here is what it does, what we deliberately keep it away from, and what we learnt.
Start here
A short conversation about where time goes in your business, plus a look at the basics underneath it. You get a one-page summary of what to automate first and what to fix before you do.
